Assoc Ops Specialist

About the Role

As an Associate Operations Specialist, you will be responsible for ensuring the stability, reliability, and smooth functioning of integration and automation solutions across Deltek products. This role emphasizes problem-solving, ownership, collaboration, and continuous learning, providing a strong foundation for growth in integration operations, SaaS support, and technical operations within a global delivery organization.

Key Responsibilities

• Provide Level 1 operational support for integration and automation solutions.
• Take ownership of incidents reported via ticketing tools and drive them toward resolution in line with defined SLAs.
• Perform initial analysis and troubleshooting of reported issues, identify root causes, and document findings clearly.
• Handle escalations proactively, ensuring timely updates to stakeholders.
• Monitor dashboards and tools for alerts, spikes, or anomalies related to integrations and automation.
• Maintain accurate incident records, resolution notes, and operational documentation to support knowledge sharing and continuous improvement.
• Actively learn Deltek products, integration platforms, automation solutions, and operational best practices to improve effectiveness and ownership over time.

Skills & Qualifications

• Bachelor's degree (or final-year student) in Computer Science, Engineering, or a related technical discipline.
• Entry-level experience through academic projects, internships, labs, or personal/open-source projects.
• Knowledge of object-oriented programming, core software development principles, and computer science fundamentals such as data structures, algorithms, and logical problem-solving.
• Strong analytical and problem-solving skills, with the ability to learn and apply new concepts quickly.
• Good verbal and written communication skills in English, with the ability to participate in technical discussions and explain ideas clearly.
• Basic proficiency in at least one programming language such as Python, JavaScript (Node.js preferred), Java, or C/C++, with an understanding of object-oriented programming concepts.
• Introductory experience with web applications, APIs, integrations, or automation through coursework or hands-on projects.
• Basic understanding of unit testing, debugging, and defect fixing as part of the development lifecycle.
• Familiarity with development tools such as IDEs, version control (Git), and basic build or deployment concepts.
• Hands-on experience or foundational knowledge of AI/LLM-based tools (such as AI assistants or copilots) and prompt engineering.
• Basic understanding of databases and the ability to write simple SQL queries for data validation is an added advantage.

What You'll Learn

In this role, you will gain hands-on experience with integration and automation solutions, develop strong analytical and problem-solving skills, and learn to work collaboratively with cross-functional teams. You will also have the opportunity to learn and apply new concepts quickly, and develop a strong foundation for growth in integration operations, SaaS support, and technical operations.

Resume Tip

When applying for this role, be sure to highlight your experience with integration and automation solutions, as well as your analytical and problem-solving skills. Emphasize any relevant coursework or projects that demonstrate your ability to learn and apply new concepts quickly. Additionally, be sure to tailor your resume to the specific requirements of the role, and use specific examples to demonstrate your skills and experience.