Customer Care Representative

About the Role

In this role as a Customer Care Representative at Conviction, you will be the primary point of contact for our international clients, providing voice support and resolving their queries in a timely and professional manner.

Day-to-day, you will handle inbound calls, respond to customer inquiries, and work closely with internal teams to resolve complex issues.

Your goal will be to deliver exceptional customer experience, ensuring high levels of satisfaction and loyalty.

Key Responsibilities

• Handle inbound calls and respond to customer inquiries in a timely and professional manner.
• Resolve customer complaints and issues in a fair and efficient manner.
• Work closely with internal teams, such as sales and technical support, to resolve complex customer issues.
• Provide product information and demos to customers as needed.
• Meet or exceed customer satisfaction targets and quality metrics.
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
• Collaborate with colleagues to achieve team goals and objectives.

Skills & Qualifications

• Bachelor's degree in any discipline.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Previous experience in a customer-facing role, preferably in a call center or BPO setting.
• International BPO experience is a plus.
• Proficiency in English language, both written and spoken.
• Basic computer skills and familiarity with CRM software.

What You'll Learn

In this role, you will gain valuable experience in customer service, communication, and problem-solving.

You will learn to work in a team environment, handle multiple priorities, and adapt to changing situations.

This role will help you develop essential skills in conflict resolution, negotiation, and time management.

Resume Tip

When applying for this role, make sure to highlight your customer service experience and any relevant training or certifications you have received.

Include specific examples of times when you went above and beyond to resolve a customer issue or improve their experience.

Use language from the job description in your resume and cover letter to demonstrate your understanding of the role and your qualifications.