Implementation Consultant

About the Role

As an Implementation Consultant at Cision, you will be responsible for the efficient and successful onboarding of customers across all our platforms, ensuring customer satisfaction and achieving optimal time to value.

You will work closely with the Customer Experience team to deliver a world-class experience for every customer at every touchpoint.

Key Responsibilities

• Perform customer-facing onboarding activities, including customer discovery, desired outcome creation, success planning, and in-depth platform training.
• Perform back-office onboarding activities, including new account activations, platform configuration, keyword/search entry, and refinement.
• Execute against key onboarding KPIs, including key milestone achievement, response time, time to value, and customer satisfaction.
• Articulate customer desired outcomes and convert them into Cision Customer Success deliverables.
• Continually learn and develop knowledge of all Cision platforms to demonstrate credibility in successfully onboarding customers.
• Work in a highly consultative manner with customers to determine and understand their needs and goals to provide tailored guidance in successful adoption of the Cision platform.
• Engage customers regularly throughout the onboarding period to address customer questions and concerns, ensuring a world-class onboarding experience.

Skills & Qualifications

• A Graduate degree is preferred.
• Excellent English language skills, written and verbal.
• Working knowledge of MS Office Suite, including Word, Excel, and PowerPoint.
• Proven experience in a customer-facing role, demonstrating the ability to manage multiple projects to a deadline.
• Ability to collaborate with internal partners while coordinating key customer deliverables to ensure a world-class customer experience.
• Understanding of how to demonstrate the use and adoption of Cision software and services to achieve customer outcomes and goals.
• Advanced listening and verbal communication skills to understand customer needs and respond clearly and concisely both verbally and written.
• Experience working within global newswire or media distribution organizations is favorable.
• Experience working within customer/public relations or communication is favorable.
• Experience with Salesforce and/or Customer Success software is desired.

What You'll Learn

As an Implementation Consultant, you will have the opportunity to learn and develop your skills in customer onboarding, platform training, and customer success.

You will work closely with the Customer Experience team to deliver a world-class experience for every customer, and you will have the chance to develop your knowledge of all Cision platforms.

This role will provide you with the opportunity to grow and develop your skills in a dynamic and fast-paced environment.

Resume Tip

When applying for this role, be sure to highlight your customer-facing experience and your ability to manage multiple projects to a deadline.

Emphasize your excellent communication skills, both written and verbal, and your ability to articulate customer desired outcomes and convert them into Cision Customer Success deliverables.