Service Information Specialist

About the Role

The Service Information Specialist role is a key position within the Technical Information Solutions (TIS) team, responsible for creating, validating, and maintaining electrical schematics for Caterpillar products. This role ensures that schematics are developed, published, and updated accurately and on time, enabling seamless access through SIS platforms for effective troubleshooting and service operations.

As a Service Information Specialist, you will work closely with cross-functional teams, including engineering, authors, SMEs, and global stakeholders, to gather inputs, validate requirements, and resolve discrepancies.

Key Responsibilities

• Create, author, and revise electrical schematics using engineering inputs and product group information.
• Ensure accuracy, completeness, and quality of schematic media delivered within established timelines for NPI and revision projects.
• Analyse engineering prints and source data to develop schematics aligned with Caterpillar standards and tracing guidelines.
• Collaborate with Product Groups (PG), Engineering team, authors, and SMEs to gather inputs, validate requirements, and resolve discrepancies.
• Apply standard tracing practices, symbol usage, and formatting guidelines to ensure consistency and usability across schematics.
• Communicate issues, gaps, or inconsistencies back to engineering and stakeholders for resolution.
• Participate in and lead continuous improvement initiatives, including automation, digitalization (SVG/HTML schematics), and process enhancements.

Skills & Qualifications

• Strong knowledge of Caterpillar electrical systems, schematic interpretation, and engineering source data.
• Proficient in schematic authoring tools and platforms such as Creo, Adobe Illustrator, SVG/HTML-based tools, and SIS/SIS2GO publishing systems.
• Degree in Electrical Engineering, Electronics Engineering, or related field.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Experience with electrical schematic creation and validation.

What You'll Learn

In this role, you will gain hands-on experience with electrical schematic creation and validation, as well as develop strong collaboration and communication skills. You will also have the opportunity to work with cross-functional teams and contribute to continuous improvement initiatives.

As a Service Information Specialist, you will learn about Caterpillar's electrical systems, schematic interpretation, and engineering source data, and develop a strong understanding of the company's products and services.

Resume Tip

When applying for this role, be sure to highlight your experience with electrical schematic creation and validation, as well as your proficiency in schematic authoring tools and platforms. Emphasize your strong communication and collaboration skills, and be prepared to provide specific examples of how you have applied these skills in previous roles.

Also, be sure to tailor your resume to the specific requirements of the role, and use language from the job description to describe your skills and experiences.