FBA Catalog Specialist 1, IN FBA

About the Role

As an FBA Catalog Specialist 1, you will be part of Amazon's Fulfillment by Amazon (FBA) team, driving investigation of key processes and defects, data analysis, and supporting both Merchant and Customer experience. This role offers a chance to work in an innovative team, participating in operational excellence, system support, process, and design that span the entire company.

Your primary focus will be on providing a world-class product with Amazon's customer-centric focus applied to the Merchant experience. You will be responsible for leading investigation and root cause resolution for high-impact FBA Merchant and Customer Issues, analyzing huge data sets, and creating and implementing SOPs to solve critical seller experience problems.

Key Responsibilities

• Lead investigation and root cause resolution for high-impact FBA Merchant and Customer Issues.
• Analyze huge data sets to arrive at specific problem statements around seller experience/program-related issues.
• Create and implement SOPs for execution on a weekly basis to solve for critical seller experience problems.
• Work to submit product ideas to drive SOPs at scale.
• Report metrics related to the program and draw insights on key patterns/problems.
• Collaborate with internal and external customers to communicate effectively and resolve issues.
• Develop and implement solutions to improve the overall customer experience.

Skills & Qualifications

• Bachelor's degree in a relevant field.
• Strong business communication skills.
• Good working knowledge of MS Office.
• Deep dive, troubleshooting, and innovation skills.
• Strong catalog knowledge.
• Ability to multitask in a fast-paced environment.
• Excellent listening skills.
• Excellent data accuracy skills.
• Eye for detail.
• Commitment to meet deadlines.
• Willingness to take initiatives.

What You'll Learn

This role offers a unique opportunity to learn and grow with Amazon's innovative team. You will gain hands-on experience in data analysis, problem-solving, and process improvement. You will also have the chance to work with a diverse team of professionals and develop your communication and collaboration skills.

As a fresher, you will have the opportunity to learn from experienced professionals and contribute to the growth and development of Amazon's FBA program. You will gain valuable skills and experience that will help you advance in your career.

Resume Tip

When applying for this role, make sure to highlight your analytical and problem-solving skills. Use specific examples from your academic or professional experience to demonstrate your ability to analyze data, identify problems, and develop solutions. Emphasize your strong communication and collaboration skills, as well as your ability to work in a fast-paced environment.