Adobe Apprentice Tech Support 2026 | Technical Support | Noida — Apply Now

About the Role

This role involves working as a technical support specialist, providing assistance to customers with their Adobe products. You will be guided by senior engineers and mentor supervision as you handle inbound customer queries, troubleshoot technical issues, and resolve product-related problems.

You will be working within Service Level Agreement (SLA) frameworks, aiming to meet SLA targets independently. This role also involves documenting issues accurately in the case-management system and contributing to knowledge-base articles.

Key Responsibilities

• Handle inbound customer queries with guidance from senior engineers and mentor supervision.
• Troubleshoot and resolve base-level technical and product issues.
• Escalate complex cases with clear documentation.
• Work within SLA frameworks to meet SLA targets independently.
• Document issues accurately in the case-management system.
• Contribute to knowledge-base articles.
• Participate in rotational shift coverage.

Skills & Qualifications

• CSS
• Express.js
• HTML
• JavaScript
• SQL
• Bachelor's degree in Computer Science or related field.
• Basic understanding of software development principles.
• Excellent communication and problem-solving skills.
• Ability to work in a team environment.

What You'll Learn

This role offers a great opportunity to learn and grow as a technical support specialist. You will gain hands-on experience in troubleshooting and resolving technical issues, working within SLA frameworks, and contributing to knowledge-base articles.

You will also have the chance to develop your problem-solving skills, learn from senior engineers and mentor supervision, and work in a team environment.

Resume Tip

When applying for this role, make sure to highlight your problem-solving skills and experience with software development principles. Emphasize your ability to work in a team environment and your excellent communication skills.

Also, be sure to include any relevant projects or experiences you have had in technical support or software development, as this will demonstrate your skills and enthusiasm for the role.