THE WORK: Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions, fostering a collaborative atmosphere. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how you can contribute to our mission and help us grow together! Assist in ensuring production systems are available and operating effectively. Drive incident and outage resolution while maintaining clear communication. Facilitate the restoration of services to the production environment. Establish disaster recovery procedures and uphold data retention practices. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. Beginner proficiency in Service Desk Voice Support. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in Customer Service. Beginner proficiency in Technical Troubleshooting. Advanced proficiency in Communication Skills. Intermediate proficiency in Problem Resolution. Beginner proficiency in Time Management.