THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. We invite you to join us in this exciting journey of growth and shared success. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Implement and uphold data retention practices to ensure compliance and reliability. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. Advanced proficiency in Japanese Language. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in problem solving. Beginner proficiency in communication skills. Intermediate proficiency in customer service. Beginner proficiency in technical troubleshooting. Intermediate proficiency in documentation and reporting.